Tuesday, April 10, 2007

How Does VoIP Work?

VoIP is Voice over Internet Protocol. Standard telephone lines are referred to as PSTN or the Public Switched Telephone Network. PSTN works on circuit switching. A good example of circuit switching is the old switchboard operator who would connect callers to receivers by the use of electrical circuits. VoIP is Packet Switching. Packet Switching consists of data packets, or packets of information being carried across the Internet, from your computer to either another computer or PSTN telephone.

VoIP operates in different forms. For instance, you can use VoIP when you use an Instant Messaging program with voice on your computer. These are very popular and now Yahoo, AOL, MSN, ICQ, and even Google have VoIP Instant Messaging programs. The benefits of these programs are that they are free to download off of the Internet, and by using a microphone and your speakers; you can talk over the Internet with any of your buddies. As long as your friends and family members download the same program, you will be able to talk with them as long as you like, and absolutely free. You can talk to anyone, anywhere in the world with VoIP Instant Messengers.

Another method of VoIP technology is to use a VoIP service provider for your basic telephony needs. A very familiar company is Vonage. For a monthly fee, you will receive VoIP services, the same as you pay for your regular telephone services. You can choose to use your VoIP service over the Internet, or you can choose to connect your VoIP to your standard telephone. By connecting a VoIP phone adapter to your modem and standard phone, you will be able to use your VoIP service and your telephone as you would with any other telephone service provider.

Many people prefer to use a VoIP service provider because the cost of local and long distance calling with VoIP is very inexpensive. Many providers offer unlimited, flat rate calling plans. There are other features that are often bundled with your service plan. Features such as Voicemail, Caller ID, Call Waiting, Call Transfer, and 3 Way Calling are often included for free in your selected VoIP plan. By choosing your VoIP service provide and installing a phone adapter, you will be on your way to making low cost VoIP calls in minutes.

You can also purchase a specialized VoIP phone. These phones come in both cordless and corded styles. The cordless VoIP phones work the same as standard cordless phones. Many of these phones also come with conferencing features and are suitable for small or home business needs.

Another form of VoIP telephones are the VoWiFi phones. These are wireless VoIP phones. This is the same technology as VoIP, only you are not limited to a plugged in connection. You can use your VoWiFi phone wherever there is a wireless High Speed Internet Connection. These phones are slightly more expensive then mobile phones and are now becoming popular options for consumers. They are a cost effective choice for those who would like to save a little money.

Another form of VoIP is a hybrid service that is more like a softphone application, making and taking calls directly from your computer (no handset) as well as providing an extensive voicemail system with additional features. PrivatePhone is one example of this service and includes additional features like 'call me back', downloading and posting voicemail messages online and many more. It's an effective choice for classified ad replies, advertising, lead collection and private phone calls.

VoIP has proved to be a viable source of telecommunications. Many companies are now offering VoIP services and those who aren’t have plans to do so. Companies such as Verizon and Sprint offer VoIP services. Other companies are working on creating VoIP phones and VoWiFi phones. There are Hybrid phones on the market, which allow for both VoWiFi and Cellular calling. These phones have many people excited. They can work in a network range as a cellular phone, and then, they can work as a VoWiFi phone, avoiding all roaming charges.

The FCC has issued some regulations regarding VoIP and the ability to call 911. Because VoIP uses the Internet and not a landline phone, when a call is made to 911 from a VoIP connection, the operator who receives the call receives none of the caller’s pertinent information. This includes address or location of the call. Some service providers do not supply 911 at all; others have what is known as Enhanced 911 services. To use these services you may need to activate your service, as well as register your information with 911. However, you will need to sign a statement when you apply for your VoIP services stating that you understand your 911 capabilities may be limited.

Wednesday, March 22, 2006

New Directory for Skype Users

A new community of Skype users has been introduced with the goal of building a directory of Skype users contact information. Like a yellow pages directory strictly for individuals and business that can include your phone number, description, location and Skype name. Great idea.

Visit the site at: ListBlue.com.

If you aren't a Skype user, you can grab the software - for free - here and keep in touch with friends, family and even business associates at no cost.

Happy VoIPing!

Mark
Review VoIP Plans and Services

Monday, February 27, 2006

Ten Reasons To Go VoIP

Why go with VoIP? Many people today are asking the same question. VoIP is Voice Over Internet Protocol. It is also commonly referred to as VoIP, IP, Digital Phone, Broadband Phone and Internet Telephony. VoIP is basically your voice traveling over the Internet as opposed to PSTN or the Public Switched Telephone Network.

VoIP offers many benefits and advantages over PSTN networks. Here are the top ten reasons why you should go VoIP:

1. VoIP Saves You Money

Overall, VoIP is much more inexpensive then PSTN. You simply pay for your Internet service, and then whichever VoIP provider you choose. For a one time monthly fee, you can have unlimited local and long distance phone calls. You will need to check with the VoIP service provider that you choose for exact details on their rates. Sometimes, your VoIP service provider will allow free calls within the world to another computer, yet there may be a fee for calls worldwide to a landline phone. Always check with your chosen service provider for exact details regarding your chosen plan. But overall, the average cost of VoIP is considerably less when compared to the cost of PSTN.

2. Talk with Multiple People at no Extra Cost.

With VoIP, you can talk with more than one person without paying extra for services such as three way calling. With VoIP you can have more than three people on the phone at once. VoIP is the perfect solution for those who want to explore the features of conference calls.

3. Greater Flexibility with VoIP

By using VoIP, you can take your VoIP equipment with you whenever you travel. Your VoIP service provider will send you a converter that will allow you to use your converter with any standard telephone. The converter comes programmed with your telephone number, allowing you to take your phone and phone number with you worldwide. All you will need is a high speed Internet connection and you can use your VoIP phone service.

4. Save Money for Family and Friends by Choosing Your Own Area Code

Many VoIP service providers will give you the option of selecting your own area code number. This is a tremendous benefit to family and friend members who can call you locally, if you select the same area code number. This is especially beneficial when regularly calling friends or family overseas if you can select a local number in their country.

5. For Businesses VoIP allows Real Time Interaction

If businesses and their customers were both using VoIP technology, troubleshooting customers problems would be much easier. They would be able to communicate on the computer and on phone at the same time.

6. The Integration of Audio and Data

VoIP combines audio and data, allowing users to interact with data while using audio capabilities. This has unlimited potential when it comes to business users. Statistics show that the combination of audio and data is not only popular, but on the rise. For example, many people love the camera/cell phone.

7. VoIP includes many Features At No Cost

Many VoIP services include features that normally cost money with standard PSTN. These features include Voice Mail, Call Forwarding, Call Waiting, Caller ID, Call Blocking, Faxing, and Toll Free Calling. You will need to check with your VoIP service provider for an exact offering of the services that are available for free with your plan.

8. VoIP Saves Companies Money

Many companies have advanced telecommunications needs. Due to the fact that VoIP integrates data and video with voice, many companies are opting to go wireless. This is cost effective and more productive overall. They are able to integrate their systems with the Internet as well, leaving them more room for flexibility with clients and enhancing their customer service centers.

9. Reduce In-house Phone Lines

VoIP does not require additional phone lines for multiple users. This saves money. For basic PSTN networks, additional phone lines can cost $100 or more to install. You can save money by using VoIP services throughout your entire house with an additional costs.

10. VoIP Can Build a Faster Network

For companies that need to build a large network, will VoIP incorporate data, audio, video, and web features, but you can build a faster network over the Internet then you can with PSTN. The key to implementing your fast network is to use accurate assessment tools. By using software tools instead of hardware tools, your network may be assessed at any time, anywhere, and without testing individual equipment but by using a central program.

Sunday, February 12, 2006

VoIP Quality

VoIP was not known for great quality when it first appeared on the market. Thanks to technological advances VoIP has been holding their own against telephone heavyweights for quite some time in the area of voice quality. To get the most out of your VoIP connection you will need to invest in an up-to-date computer. If your computer is running on a slow processor or a very old operating system, your computer may not be equipped to handle VoIP and producing the high quality audio needed to have a great conversation. You should always check with your VoIP provider and see what their computer requirements are before signing up. You should make sure that your computer is fully prepared to adequately handle a VoIP connection. At the least, a high speed internet connection and a computer runnning the latest operating system with adequate memory and hard drive space is recommended.

Another step in producing great audio quality and VoIP is your soundboard. If you have a shabby soundboard and speakers, you will not experience the full range of VoIP. Your computer should be well equipped before considering taking the dive and unplugging your telephone wires.

VoIP operates by transmitting audio as data (in the form of Packets) across the Internet. The Packets can be transmitted to another computer or to a standard PSTN phone. If it is transmitted to a PSTN phone, the packet will be reassembled for the other hearer. All of this takes place in the blink of an eye and produces a conversation comparable to other service providers.

For VoIP to produce great quality audio, you will need to make sure that you have a High Speed Internet connection. This can be either DSL or Cable Modem, but VoIP will have conflicting issues with Dial Up. When you subscribe to your VoIP subscriber, you will be given software to install upon your computer. This will also include audio Codecs. Audio Codecs will enable your VoIP with high quality audio and great sound capabilities. There is no reason to believe that you cannot have excellent sound with VoIP.

VoIP is providing customers with not only great audio, but also with great features that are usually only provided for a fee with standard telephone service providers. Features such as Voicemail, Call waiting, Call forwarding, Caller Id, and Call Transferring are typically included free of charge with your VoIP package.

Many small businesses are opting to use VoIP for their telecommunication business needs due to the fact that VoIP offers great quality for a lower price. Small businesses are recognizing that the ability to handle all of their data, voice, and web applications with one service is of incredible benefit to the productivity of their company. The ability to interact with customers in real time, while utilizing E-mail, audio, and web applications is well worth the switch to VoIP.

Call centers are also taking advantage of VoIP services. In the early years of telemarketing history, call centers were comprised of one central office where hundreds, if not thousands, of employees gathered together to handle customer service calls. Now, by utilizing VoIP, call centers can exist anywhere worldwide. Many business owners are now outsourcing their business overseas, and with VoIP technology, agents can be hired around the globe, and in different time zones, allowing companies to have cost effective labor, that works 24 hours a day, 7 days a week.

There are other benefits for small businesses incorporating VoIP service. It is a great way for mobile employees to stay connected to their main offices and they can take advantage of the affordable rates. Mobile employees can also benefit from the fact that VoIP can be used anywhere there is a High Speed Internet connection. That means that if an employee travels a lot, they can receive business calls on their current work number via their laptop. This is an incredible savings not only of dollars, but of valuable business calls that may other wise be lost.

All in all, VoIP has increased to a viable alternative to traditional landline phone service. The quality has developed to the point that VoIP is a viable competitor against major telephone companies. As products and services continue to develop, we can only expect that VoIP will increase in quality, service, and standards. People value the nature of VoIP for its flexibility; cost effectiveness, ability to increase business productivity, and overall simplicity of design.

Wednesday, January 18, 2006

VoIP, Now a Proven Alternative

Telephones have been plugging in for over 100 years. Today, thanks to new technology and the way people are thinking of telecommunications, people are literally pulling the plug on their telephones.

VoIP stands for Voice over Internet Protocol and this technology is taking the world by storm. More American homes are including computers with High Speed Internet connections, and with high tech homes, exposure to all of the options available to home users are changing the way people think about communication.

VoIP offers many benefits to both home residential users and businesses worldwide. In America, people are opting to go with VoIP due to the beneficial savings on local and long distance phone charges. Other reasons people prefer VoIP is that many of the calling features that are included for free with VoIP services are offered for a fee with standard telephone services.

VoIP originally was given away for free over the Internet. Programs such as Dialpad, Skype, Gizmo Project and other Instant Messaging services would allow users to make free long distance calls over the Internet. Now that user demand as increased for this service, free VoIP programs are harder to find. However, many Instant Messaging programs are enabling VoIP and allow users to download the program for free, make phone calls (anywhere in the world) and talk as long as they like.

Instant Messaging programs that are offering VoIP include Yahoo Messenger, AOL, MSN, and ICQ. Google has just recently released their first VoIP enabled instant messenger, GoogleTalk (Gmail account required to use).

Other than these free VoIP services, many VoIP providers will charge a monthly fee for the use of VoIP. It is recommended to research various VoIP providers before selecting the plan that has the amount of minutes you need, (many offer unlimited local and long distance calling) various calling features: such as Voice Mail, Call Waiting, Call Forwarding, and Three Way Calling, and whether or not they provide a phone adapter of a VoIP enabled phone.

VoIP providers are wide and varied. Each will offer a different set of services and products for a different rate. However, you are certain to find a VoIP provider that will best meet your needs and budget.

It isn't hard to use VoIP- simply using VoIP with and Instant Messaging service proves that. In fact, as long as you have a High Speed Internet connection, Microphone, Speakers, and an up to date computer, you are in business.

A phone adapter will connect to your Internet connection (typically by an Ethernet plug) and there will be a phone jack that will allow you to plug in one of your standard telephones. With this phone adapter, your new VoIP service is fully functional with your telephone.

You may also opt for a VoIP designed phone. These phones can come with many features built in such as multi lines, mute, hold, programmable display buttons, and speakerphones.

Businesses are also choosing to pull the plug. Employers are quickly recognizing the benefits that VoIP has to offer not only their productivity but also the benefits available to their employees and customers as well.

VoIP offers a cost effective solution to many telecommunications applications, provide flexibility for employees, and increases customer service response by nearly 50%. It is much more inexpensive for an office building to wireless and rely upon the High Speed Internet connection that they have previously installed in their buildings. Mobile employees can stay connected and save on call charges by using VoIP, and customers can have their needs more efficiently met by using VoIP integrated systems.

Call centers are also making the switch to VoIP and pulling the plug on standard telephone networks. While many companies are choosing to outsource their work to countries where they can hire inexpensive labor, VoIP makes that possible. Not only is VoIP a perfect solution for overseas outsourcing, it is also paving the way for home workers as well.

Customer service applications are greatly enhanced by VoIP. Companies can have Integrated Voice Response systems that will handle calls and efficiently transfer them to the appropriate department. All of this can be done while still enabling real time interaction with E-mail, Audio, and Web Control features. VoIP has proven that it's a viable alternative to standard PSTN telephone networks.

Sunday, January 15, 2006

New WiFi VoIP Phones Are Coming

Looks like going VoIP will now be going wireless.

If the announcements from the recent Consumer Electronics Show (CES) in Las Vegas are any indicator, WiFi VoIP phones are the next big trend.

Several manufacturers including Panasonic, Uniden and Motorola have announced cordless VoIP phones that have built-in adapters preset to popular VoIP services like Vonage and Skype. The phones will not only work on your home or office wireless network, but at wireless hotspots found in airports, hotels, coffee shops, malls and other locations.

Vonage previously has bundled service with several phone systems including the VTech IP 8100-2 (pictured above) which has received excellent reviews.

Currently about 5 million users have VoIP and that number will increase to approximately 20 million over the next 2 years according to analysts.

Great news for those of us using VoIP. Keep innovating!

Happy VoIPing

Mark

Monday, December 12, 2005

Call Santa Free on VoIP

Vonage is offering a nice service for children of their service... a free call to Santa. Kids of all ages can call and listen to Santa and leave a message with the Christmas wishes.

If you have Vonage, just dial *101.

Best wishes for a happy VoIP holiday!

Mark

Sunday, November 13, 2005

5 Benefits To Choosing VoIP

There are many benefits and advantages to switching from a standard phone line (Public Switched Telephone Network). VoIP technology is growing and changing every day. Major corporations are transferring their business needs over to VoIP and households worldwide are making the switch. VoIP is produced by transferring voice into digital data over the Internet. Because the data is smaller compared to a standard electric unit, VoIP users save on valuable bandwidth as well. If you have a high-speed connection in your home, then you can utilize VoIP. You may need to purchase some equipment, such as a VoIP phone adapter. The phone adapter will allow you to use all of your telephones with the VoIP technology. You may also need to purchase a router. Most of your VoIP service providers will supply you with the hardware that you need. You even have the option of purchasing phones designed for VoIP as well as Videophones that will display images while you speak.

VoIP is certainly the wave of the future. Many major computer companies have already begun to incorporate VoIP with their Instant Messaging programs. Yahoo has also recently purchased the VoIP Company, Dial Pad. Now, Instant Messaging programs such as Yahoo, MSN, Google and AOL allow pc-pc phone calls. The world is making the switch to VoIP, but in case you are still unsure if VoIP is right for you, here are five benefits to adding VoIP to your home and business.

VoIP is Cost Efficient

Whether for your home or business, VoIP is just plain cheaper then other telephone options. You can reduce the cost in your home by saving on long distance and local telephone calls. Many VoIP service providers have plans that allow unlimited local and long distance calling. You will have to check with several companies to see how their unlimited local and long distance calling areas compare. You also save money by using VoIP throughout your house. You won’t need to install additional phone jacks and wires, you just add on to your VoIP system through your cable or dsl internet connection.

VoIP Integrates your Audio, Data, and Video Applications.

VoIP systems can integrate your telephone with your computer applications such as E-mail, Fax, Web conferencing, and Video Phone needs. This saves money and energy by combining all of these services into one basic application. You can use your phone and access all of your other programs at the same time, allowing greater freedom and is a simpler way for the home owner to utilize all of these different products.

VoIP Provides Flexibility

VoIP allows users tremendous flexibility. For instance, many VoIP users can take their phone adapter with them, and use their telephone number anywhere they have access to an Internet connection. This includes traveling overseas, while staying in hotels, or even camping. If you have high speed Internet, you will be able to take phone calls on your regular number anywhere you travel. This is a much better solution for those with active lifestyles compared to the expense of cell phones as well as being the perfect solution for mobile employees and those whose jobs require a good deal of travel.

VoIP Users Can Choose their Own Area Codes

VoIP providers allow users to choose their own area codes. This is a fantastic option for those whose friends and family all live in one particular location, and they are out of state. By choosing your family and friend’s area code, you are allowing them to call you by making a local call, whenever they choose, and they will not have to pay long distance charges. Some providers extend the area codes to other countries. This would be extremely beneficial to someone whose friends and family are halfway across the world where you can get a local number and save your family the international long distance rates.

VoIP offers Free Features

Features that typically cost extra with standar phone services are usually bundled with VoIP unlimited calling plans. These features include Voice Mail, Call Forwarding, Caller ID, Call Waiting, Call Block, Call Return, and Do Not Disturb. Because of the integration between VoIP and the Internet, many service providers will allow you to access and control all of your VoIP phone features through the Internet. With VoIP, users have greater access to control all of their phone features as well as save on charges.

Choose VoIP and enjoy!

Mark
http://broadbandphonespot.blogspot.com

Saturday, October 01, 2005

What's a Gizmo?

In the burgeoning VoIP market, a new breed of network has gained popularity. It's called Gizmo Project and according to their website, it's a free phone for your computer.

You may say, new? But what about Skype, Google and other free VoIP services?

Well you'd be right except for two important reasons:
  • features
  • open network
You see, Skype, the current leader in the "free" VoIP market (and recently purchased by auction giant, eBay) operates in a closed network. You can't connect to other VoIP networks through Skype, or vice versa.

On the other had, Gizmo Project is an SIP network, and can connect to other open networks using a unique SIP number assigned to you. You can use Gizmo Project as a "soft phone" application (like Skype) or add one of many SIP routers to be able to plug in any standard phone to your network. You can also find SIP phones that plug directly into an ethernet port on a standard router.

Many are calling Gizmo "the Skype-killer" with comments like "no comparison to Skype", "10 thumbs up" and "killer app for podcasting" among others.

Gizmo Project has many of the same features Skype uses (including low cost call in numbers and call out to any phone number service), but here's where Gizmo Project jumps ahead, in my opinion.
  • forward your calls to any other Gizmo user or any mobile or landline number (a feature just added to Skype's latest release)
  • add multiple accounts and numbers to Gizmo (Skype only allows one account, but multiple numbers)
  • Place callers on hold with on hold music of your choice
  • faster dialing and connecting calls
  • free conference calling with other Gizmo and mobile/landline users through FreeConferenceCall.com
  • no need to add a "+" in front of phone numbers when dialing (Skype requires a "+")
  • built-in phone call recording, perfect for recording important conference calls, teleconferences or phone meetings. Recorded calls are saved in .wav format.
  • open network, call users in other open VoIP networks using their SIP numbers
OK, are there any downsides to Gizmo?

Well, not many, but there are a few:
  • voicemail is sent as a .wav file attachment to an email address of your choice. This may be a benefit to some, although I prefer the interface Skype provides that allows you to listen to all voicemail messages directly through the GUI without downloading. It's fast!
  • no automated contact import function
  • limited incoming call phone numbers. Currently only US and UK numbers are available. Skype offers a larger selection in up to 9 countries.
Gizmo Project uses the SIP Phone network, the company that provides the infrastructure and network.

The call clarity is excellent and if you don't have a comfortable headset, I recommend the mVox portable USB speaker. It's a USB device that connects to your PC and allows you to speak to callers using any VoIP application through it's built-in echo/noise cancelling microphone and speaker. It also has an earbud to allow you to keep conversations private as well.

If you want to test out your Gizmo, call me at my Gizmo account "markidzik".

Find out more about Gizmo Project and SIP Phone.

All the best!

Mark
http://broadbandphonespot.blogspot.com

Friday, September 30, 2005

Skype Releases New Version, Features

Skype has released version 1.4 with some useful and often requested features.

They include:
  • Call forwarding - forward calls while you're not signed on to another Skype user account, land line or mobile number. Note: Skype Out minute credits are used for forwarding calls.
  • Personalizing Features - chose from new avatars (images) to display on your calls and your profile.
  • Advanced Call Enhancements - better adjustements for sound devices and connections.
  • Enhanced Dailing and Audio
After installing the new version, I noticed much faster call connections, a more streamlined interface, the new call forwarding feature and faster startup.

Download the latest version from Skype.

Enjoy!

Mark
http://broadbandphonespot.blogspot.com

Monday, September 12, 2005

Ebay To Aquire Skype

Ebay announced today that it plans to aquire the fast growing and market leading VoIP provider Skype. Ebay plans to integrate Skype's VoIP software into the auction process, allowing bidders to contact a seller via the Skype application, allowing last minute bidders to get questions answered and adding a more human touch to the currently "all email" Ebay.

Here's a Reuters story about the planned aquisition from MyWay.com:


SAN FRANCISCO/LONDON (Reuters) - EBay Inc. has agreed to buy Internet phone-calling phenomenon Skype for up to $4.1 billion, tapping a hot source of growth and putting it into rising competition with rivals from Google to local phone company.

EBay (EBAY) said on Monday it will pay $1.3 billion in cash and $1.3 billion in stock for explosively growing Skype , which will allow eBay to add free Web telephone calls to its online auctions. It will make a further payout of up to $1.5 billion if certain financial targets are met.

The deal will cut eBay's earnings by about a penny per share until the end of 2006 before beginning to boost eBay's profitability, Chief Financial Officer Rajiv Dutta said. Its shares rose 45 cents, or 1.17 percent, to $39.07 on Nasdaq.

EBay is renowned for its Internet marketplace linking more than 150 million buyers and sellers, who currently exchange about 5 million e-mails per day. It hopes that offering free Skype calls within eBay will smooth the way for more deals to go through, and let the company charge merchants for calls that lead to sales.

Skype already leads the booming voice-over-Internet (VOIP) market, which is seen as a threat to traditional phone companies and is being aggressively targeted by online powerhouses such as Time Warner Inc.'s (TWX) AOL unit Yahoo Inc. (YHOO) and Google Inc. (GOOG).

Microsoft Corp. (MSFT), for instance, last month moved to build its presence in the Internet telephony market with the purchase of Teleo, while Yahoo bought Dialpad earlier in 2005.

But eBay Chief Executive Meg Whitman said that Skype had a considerable head start.

"We think Skype has an enormous lead -- 150,000 new users a day -- and technology that is generations ahead of where the new entrants are," she said. "And when people are using your brand name as a verb, that is incredibly powerful."

Skype expects revenue of $60 million this year and more than $200 million in 2006, but has yet to turn a profit. In two years, Skype has attracted 54 million members to its free and low-cost Internet-based voice service and is on track to roughly double in size within a year.

EBay is looking to create a new triad of e-commerce, joining buyers and sellers on eBay, with its PayPal online payment system, and the ability to complete transactions via Web phone calls using Skype software, analysts said.

But David Ricci, a portfolio manager with William Blair & Co., said the deal could prove to be a "stretch" for eBay since it appears to fall outside of its core business.

"The motivation for other players is more obvious than it is for eBay," he said, pointing to Internet media companies such as Yahoo, Google and AOL moving into the Internet phone market.

A NEW DIRECTION FOR EBAY

Luxembourg-based Skype offers a free service when users make computer-to-computer calls to other Skype users. Charges apply when Skype users make calls to, or receives calls from, regular phone numbers.

EBay said its merchants would be able to use Skype software to allow buyers with last-minute sales questions to "click to talk" to a merchant's customer service agent.

"Once we integrate communications into e-commerce, we think that Skype is going to remove considerable friction" from the buying and selling process, Dutta told Reuters by telephone.

Legg Mason telecommunications analyst Blair Levin, formerly the chief of staff to Clinton-era Federal Communications Chairman Reed Hundt, said Skype faces competitive challenges of its own as it moves closer to traditional phone services.

Skype could eventually fall under U.S. regulation governing emergency services that could drive up the costs of adding new subscribers. Also, phone companies are moving fast to add video, data and wireless services to their voice offerings. Skype will have to invest to keep pace, Levin noted.

"While Skye certainly has benefited from first-mover advantage, the competitive dynamic for the kind of service it offers is increasing," Levin said in a note to investors.

Nearly half of Skype's users live in Europe, a quarter are in Asia, and an eighth are in North America, providing eBay with a large audience as it seeks to expand outside of its core North American market.

The deal provides a major payout for Skype founders Niklas Zennstrom and Janus Friis, who also created the controversial file-trading network Kazaa that allows music fans to share music for free. The co-founders plan to stay at Skype.

(Additional reporting by Santosh Menon, Kirstin Ridley and Siobhan Kennedy in London)

©2005 Reuters Limited.

Saturday, August 27, 2005

Google Adds VoIP and IM

Google released a simple IM and VoIP application the other day, with additional features on the way in future releases.

The service is simple, but designed in typical Google "elegance". It allows users to IM with other subscribers as well as talk through a VoIP connection. Currently a Gmail user account is required to sign up, and if you don't have one, the service automatically sends you an invitation from the user who introduced you to the service (if they have available invitations). A neat feature automatically loads your Gmail contacts into the IM client.

The service is currently in beta. Read more about Google Talk.

All the best VoIP ing!

Mark

Friday, July 29, 2005

Skype Lowers Rates

Skype announced today that they've lowered their SkypeOut service rates to over 20 countries in conjunction with the 1 year birthday of the SkypeOut service.

The new rate is 0.17 Euros (about 2.3 cents) to the following countries: Armenia, Bangladesh, Belarus, Bulgaria, the Cook Islands, Croatia, the Czech Republic, Denmark, the Dominican Republic, Estonia, Finland, Germany, Hungary, Iceland, India, Indonesia, Ireland, Korea, Lebanon, Luxembourg, Malaysia, Mexico, the Netherlands, Poland (mobile), Portugal, Russia, Slovakia, South Africa, Spain, Sri Lanka and Turkey.

They've also added six additional countries to the new lower global rate plan: China, Greece, Taiwan, Hong Kong, Poland and Switzerland.

Along with the reductions came a few increases. Rates to Saudia Arabia, Papua New Guinea, Oman, Lichtenstein and Haiti have gone up slightly.

The new rates take effect on September 1, 2005.

SkypOut is a unique long distance service that is available through the free Skype application to be able to call almost any number in the world at low prices through your computer and internet connection.

Overall great news for consumers looking to save more on outgoing calls. To find out more about Skype, or to download the software free, visit Skype. If I can help with your Skype questions, email me at markATtriproservices.com (replace the AT) or Skype me at "coachmark".

All the best!

Mark
http://broadbandphonespot.blogspot.com

Thursday, July 21, 2005

Packet 8 Offers Incentives

Packet 8 (8x8), the leader in VoIP video phone service is offering incentives for new customers this summer.

The company is offering free activation on both standard and video phone plans through July, as well as a $19.95 discount. That's at least $49 off standard new account setup.

Packet 8's staff and customers have some interesting applications for their VoIP video phone service. Some staff use it to stay in touch with their children and older parents, and some use it just to check in on their pets and yell at them if they're misbehaving! (the video phone has a neat auto-answer mode) Since the video phones are reasonably priced at $99, the service is getting quite popular.

Using the Packet8 phone service also just got a whole lot cooler, cleaner and even more convenient with the introduction of the Uniden Whole House VoIP System. The slick new Packet8-enabled Uniden UIP1868P is a 5.8GHz digital expandable corded/cordless IP phone system with built-in full router functionality. The UIP1868P is a fully integrated, service-ready phone system available at the Packet8 online store for $159 (base unit and one cordless handset).

Incorporating 8x8’s patented Internet telephony software, the UIP1868P offers plug-and-play access to Packet8’s feature-rich broadband telephone service and can deploy Packet8 capability to as many as 10 Uniden feature rich cordless handsets using a single broadband Internet connection.

Learn more about Packet 8 and their July promotion.

Keep VoIPing!

Mark
http://broadbandphonespot.blogspot.com

Sunday, July 03, 2005

Cities Afraid of VoIP Tax Loses

Most cities around the country rely on telephone tax revenue. In the wake of increased VoIP subscribers, cities are afraid that the loses will affect critical services they provide for their residents.

Telephone service is one of the most taxed services, coming in at between 2 - 21% of your monthly phone bill depending on where you live. Ouch!

Since VoIP is an internet based service, is virtually tax free and unregulated at this time (and should stay that way in my opinoin). There are about 1 million VoIP subscribers today, and upwards of 30 million are projected by 2009.

Read more at the Detriot News.

Mark
http://broadbandphonespot.blogspot.com

Friday, June 17, 2005

Vonage Announces Big Trade-In Wireless-G for Free


Vonage announced a special promotion that allows any customer to upgrade their existing router to a Linksys Wireless-G router with 2 telephone ports configured for Vonage service at no cost. This offer is available for anyone wishing to upgrade their current router when signing up for the Vonage Broadband phone service.

The way the trade-in works is like this: the customer purchases the Linksys Wireless-G router (WRTP54G) and receives a $10 rebate from Linksys and a $20 rebate from the reseller. The customer activates their Vonage account and after 90 days of service, they get a $50 mail in activation rebate from Vonage. The customer sends in their old router and receives an additional trade-in rebate of $50 from from Vonage. Total rebates are $130 and based on estimated selling price of $130, the router is free.

The promotion runs from June 12, 2005 through July 23, 2005.

Looks like a great way to upgrade your current network to Wireless-G and save about 50% compared to traditional phone service.

Happy VoIP!

Mark
http://broadbandphonespot.blogspot.com

Review your VoIP service options at: ReviewVoIP.com

Tuesday, June 14, 2005

Skype Announces New Version, Added Features

Skype has released a new, upgraded version of it's application, as well as brought it's voicemail service out of beta.

In reviewing the new version, it's more intuitive and has an improved look and feel. The voicemail feature is still my favorite, it's just easy to use. They've also added a feature that allows you to leave voicemail messages for your Skype contacts that don't subscribe to voicemail.

Additionally, they've added more ways to import contact lists from other services like MSN and Microsoft Outlook, enhanced profile options and more instant message features.

The Skype software allows you to call other Skype users at no cost, call traditional telephone numbers for approximately 2 cents per minute worldwide, setup an incoming telephone number in 8 countries and throughout the US, setup conference calls, use voicemail, instant message and share files. Skype reports they have 42 million registered users, over 1.5 million SkypeOut subscribers and are registering approximately 150,00 new users daily.

I use Skype for both business and staying in touch with friends and family around the world. For those that work at their computer, it's a great way to communicate without picking up the phone.

It's a pleasure using the Skype software and service. I predict it will continue to grow and be a leading VoIP provider with innovative solutions for telecommunications.

You can download Skype for free.

Have fun and enjoy the new version!

Mark
http://broadbandphonespot.blogspot.com

Monday, June 13, 2005

DLink Partners with Lingo VoIP, Offers Free Trial

DLink, best known for it's networking equipment, has partnered with VoIP provider Lingo to offer a VoIP solution that includes hardware, service and a free trial.

The offer includes up to $150 in rebates, first month of service free, free VoIP router hardware, no contract and no activation fee. It's only available for online orders through June 30th.

Over 220 area codes in the US are available and you can keep your current phone number. Calling plans start at $7.95 for Lingo to Lingo calls. Lingo is a leading VoIP service provider for both residential and business customers.

To get more information, visit dlinkvoip.com.

Happy VoIPing!

Mark
http://broadbandphonespot.blogspot.com

Saturday, June 11, 2005

Vonage Adds Puerto Rico, E911

Vonage recently announced adding Puerto Rico to it's locations customers can call at no cost with their unlimited calling service plans. Calls to Puerto Rico are a toll call for Vonage basic plan subscribers.

E911 (Enhanced 911) service was also added for customers in areas covered by local telephone carriers SBC, Verizon and Bellsouth.

Happy VoIP!

Mark
http://broadbandphonespot.blogspot.com

Get a free month of Vonage phone service from Broadband Phone Spot.

Tuesday, June 07, 2005

VoIP Poised For Growth: Statistics

VoIP is growing strong. Here are some statistics of where it's going:
  • By 2010 VoIP will account for $80 billion - or 40 percent - of the $200 billion US telecommunications business.
    Source: The Yankee Group
  • 1 million residential and small/home office subscribers in North America in 2004, a number expected to reach 17.4 million by 2008.
    Source: Infonetics
  • North American voice over IP service revenue topped $1.3 billion in 2004, and is expected to soar 1,431% to $19.9 billion in 2009
    Source: Infonetics
  • 20 percent of US businesses were using some form of VoIP be the end of 2004.
    Source: In-Stat/MDR
  • For residential and business markets, 94% of respondents (service providers) offer hosted IP voice by 2005, up from 56% in 2004
    Source: Infonetics
  • 1 million plus VoIP consumer subscribers in the US alone by year-end 2004, a figure expected to reach 3 million by the end of 2005 and rising to 6 - 7 million by the end of 2006.
    Source: IDC
  • Worldwide Wi-Fi VoIP handset revenue totaled $45 million in 2004 and units totaled 113,000.
    Source: Infonetics
  • The number of cable VoIP subscribers in North America jumped 900% between 2003 and 2004, from less than 50,000 to close to half a million, while cable broadband subscribers grew 26%, from 17.7 million to 22.4 million.
    Source: Infonetics
Mark
http://broadbandphonespot.blogspot.com

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